At deathwishcoffeeusshop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Death Wish Coffee products, we offer a hassle-free refund policy to ensure your peace of mind. Our refund policy is designed to be fair and straightforward, with clear guidelines to make the return and refund process as easy as possible for you.
You may request a refund within 60 days of receiving your order. This 60-day window gives you plenty of time to try our coffee and decide if it meets your expectations. To be eligible for a refund, the product must be in its original condition, with no signs of tampering or excessive use. We understand that you may want to try a few sips to test the flavor, so minor sampling is acceptable as long as the product is otherwise intact and resalable.
To initiate a refund, please contact our customer service team at with your order number, the reason for your refund request, and any relevant details or photos (if applicable). Our team will review your request and provide you with instructions on how to return the product (if necessary). In most cases, we do not require you to return the product for refunds, but we may ask for it in certain situations, such as damaged or incorrect items.
Once your refund request is approved, we will process your refund within 5-10 business days. Refunds will be issued in USD (United States Dollars), the used on our shop, and will be credited back to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider, but we will process the refund as quickly as possible.
Certain items may be ineligible for refunds, including customized products or limited-edition items that are marked as non-returnable. We will clearly indicate any non-returnable items on their product pages, so you can make an informed decision before purchasing. If you receive a damaged, defective, or incorrect product, please contact us immediately, and we will arrange for a full refund or replacement at no cost to you.
We reserve the right to deny refund requests that do not meet our policy guidelines, such as requests made after the 60-day window or for products that are heavily used or tampered with. However, we will always work with you to find a fair solution whenever possible. Our goal is to ensure you are happy with your purchase, and we will do our best to address any issues you may have.
